Seller, service provider and guarantor: SIA “Easy Solution” (iServiss), reg. No. 40103231265, Kr. Barona iela 70, Riga, phone 22142142, e-mail info@iserviss.lv.

A. Goods bought in our online shop

Consumers have statutory rights: the seller is liable for any lack of conformity that existed at delivery and becomes apparent within 2 years of receiving the goods. If it becomes apparent within the first year, it is presumed to have existed at delivery, unless this is incompatible with the nature of the goods or of the defect.

For businesses buying for their commercial activity — 12 months from receipt, unless the contract states otherwise.

What to do if the goods are not in conformity:

1. Notify us within 2 months of discovering the problem — by e-mail or in person at our service centre.

2. Present proof of purchase (receipt, invoice or bank statement) and, if possible, hand over the goods with all accessories.

3. Back up your data and turn off device protection (e.g. “Find My”) before handing it over.

First, you may choose free repair or replacement, if possible and not disproportionate. If this is impossible or not done within a reasonable time, you may ask for a price reduction or terminate the contract and get your money back. A minor lack of conformity does not entitle you to terminate the contract. We reply to written claims within 15 working days.

Damage that occurred after you received the goods is not a lack of conformity, for example: mechanical damage (drops, impacts, pressure, cracks); ingress of liquid, moisture or foreign objects; opening, repair or modification by third parties, broken seals or serial number; use contrary to the instructions, with an unsuitable charger or unstable power supply; normal wear and consumables (natural loss of battery capacity, filters, wear of cables and housing).

Keeping your data safe is your responsibility. iServiss is not liable for data loss not caused by iServiss.

B. Repair warranty

• Work performed by iServiss and parts installed by iServiss as listed in the repair report — 6 months from return of the device.
• Repairs carried out through the manufacturer — the manufacturer’s warranty under its terms (Apple — 3 months).
• Genuine Dyson parts — 1 year.

The warranty applies only to the work and parts listed in the repair report, not to the whole device. Faults in other parts of the device that are unrelated to the repair are not covered.

The warranty does not cover damage caused by liquid or moisture, mechanical stress, opening of the device after repair, or parts supplied by the customer. Water resistance is not guaranteed after glass, display or housing replacement.

Defects must be reported within 2 months of discovery, together with the repair report. In a warranty case, diagnostics and repair are free of charge.

This warranty does not affect your statutory consumer rights.

C. Right of withdrawal (14 days)

If you are a consumer and bought goods in our online shop with delivery, you may withdraw from the purchase within 14 days without giving a reason. The period starts on the day you receive the goods. If the order is delivered in parts, it starts when you receive the last part.

How to withdraw:

1. Within this period, send your withdrawal to info@iserviss.lv. A free-form message is enough: your name, order number or purchase date, the item and a statement that you withdraw from the contract. You meet the deadline if you send the withdrawal before the period ends.

2. No later than 14 days after sending the withdrawal, return the goods: bring them to Kr. Barona iela 70, Riga, or send them to us. The buyer bears the direct cost of returning the goods.

Refund. We refund all payments received, including standard delivery costs, no later than 14 days after receiving your withdrawal. We use the same payment method unless we agree otherwise. We may withhold the refund until we receive the goods or proof that they have been sent. If you chose a delivery option more expensive than the cheapest standard delivery offered, we don’t refund the difference.

Condition of the goods. You may inspect and test the goods as you would in a shop. The buyer is liable only for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning. Please return the goods with all accessories, with device protection turned off (for example, “Find My”) and personal data erased.

The right of withdrawal does not apply to:

• goods made to the buyer’s specifications or clearly personalised;
• sealed software, audio or video recordings, if unsealed after delivery;
• sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
• digital content not supplied on a tangible medium (for example, licence keys), if supply has begun with the buyer’s prior consent and acknowledgement that the right of withdrawal is lost.

Reservation with payment in store. If you reserve goods online but view, pay for and collect them in person at our store, this is not a distance contract and the 14-day right of withdrawal does not apply. Your rights to repair, replacement or a refund for non-conforming goods (section A) remain.

The right of withdrawal does not apply to businesses buying goods for their commercial activity.